This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: Located in Website Footer: Terms.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
We offer shipping at the following rates:
5 - 7 Business Days
$X.XXTo Be Determined
All times and dates given for delivery of the products are given in good faith but are estimates only.
Please keep in mind that Covid - 19 (Pandemics) effects Global Supply Chains. This may cause delay to the production, shipping, and delivery of your order.
Pre-Order purchases are shipped after we receive pre-ordered product in our facilities. Please refer to estimated delivery timeframe listed in product description and our F.A.Q. section
Additionally, please note if your package is lost by carrier, stolen, or confirmed as delivered by the carrier we will not be responsible for replacement of your order. Please follow up with carrier. Kool Image Dolls® is not able to complete claim forms on your behalf. We will try to help but are not liable for packages once they are out of our facilities.
DO YOU DELIVER INTERNATIONALLY?
We currently do not offer international shipping.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: Located in Website Footer: Returns.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact customer service.